Delivery and Pick Ups
How does pricing work?
Pricing is based upon a 24 hour rental period.
How and when do I pay?
If your event date is within 30 days of your contract date, 100% of your rental amount is due. If your event date is 31 days or longer from your contract date 50% non refundable deposit is required. Final payment must be received 10 business days prior to delivery.
When should I make my reservation?
Orders are based on a first come first serve basis. The sooner you place your order the sooner we can reserve and guarantee the equipment for your event.
What about changes to my order?
We always try to accommodate changes to your order. If at any time you cancel your order you will forfeit all of your deposits. If you cancel your order within 5 business days of the delivery you will be liable for the full amount of the order. A $25.00 administration fee will be applied to any changes made within 5 business days of the delivery date or will call of the rental.
Equipment, Set Up, Take Down, Cleaning & Breakage
Will my rental equipment be set-up or taken down?
It depends on the equipment. Some equipment such as tents, staging and dance floors include set-up and take-down. Other items such as tables, chairs, and linens do not include set-up or take-down and these services are offered at an additional fee.
Do I have to wash the dishes, glassware, flatware or linens?
You do not have to wash our china, glassware or flatware. These items must be free of food when you return them. Glasses should be returned upside down in the crate furnished to you. Our linen price includes laundry. Just make sure to shake any excess debris and return in the provided linen bag. Make sure you do not put linen away wet.
What about losses?
You are responsible for the full replacement of any item that is damaged while under your possession.
Payment, Pricing, Reservations and Changes to an Order
Can you deliver without me being there?
We do not deliver without the client being on site. This is to ensure that you have an opportunity to inspect the order, and ask any questions that you may have.
When should I pick-up and return my order?
Rentals may be picked up the day before their use, and returned the day after (excluding Saturdays).
Is there a delivery charge?
Yes, there is a delivery charge. It depends on when and where your delivery will take place. Call and ask for further details.
When do you deliver and pick up?
Deliveries vary depending on your needs and what we can accommodate. Call and ask for further details.
What time of day will my equipment be delivered?
We offer a delivery and pick-up window between 8am and 5pm.